Corporate Tools in Post Falls, Idaho is searching for an experienced and successful Customer Service Manager. This position is key to the support and development of our front line coaches in a contact center environment. You will also be responsible for hiring, strategy, training, performance, quality, employee satisfaction, and accountability process for all inbound customer service groups (Phone/Email/Chat). As a Customer Service Manager, you will focus on people and process improvements, team building, collaboration, coaching, accountability, and recognition while you build and support our team of customer service experts. This position is coded as “Hybrid” which means occasional remote work is available, however, this role will be expected to work in our Post Falls, Idaho office 2-3 days/week.
Post Falls, ID