Salary Range: $10,468- $14,132 per month
Application Deadline: Friday, August 6, 2021 @ 4:00 p.m.
QUALIFICATIONS: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Required: Equivalent to graduation from an accredited four-year college or university with major coursework in business management, accounting, finance, public administration, or a closely related field and a minimum of eight (8) years of increasingly responsible professional experience in managing a customer service call center and/or administering revenue-generating toll/express lane customer service/operations programs.
Licenses: Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.
The Riverside County Transportation Commission (RCTC/Commission), established through California State law, oversees funding and coordination of all public transportation services within Riverside County. The Commission’s responsibilities have grown in the 41 years since its inception from coordinating highway and transit planning and identifying projects for state and federal funding to responsibility for all aspects of region-wide planning for Riverside County’s mobility and operating toll facilities. Join an amazing team at RCTC and help plan and deliver transportation solutions!
GENERAL DESCRIPTION: Under general supervision, plans, organizes, and implements a comprehensive customer service program in support of RCTC toll operations projects, and programs, including the procurement and oversight of back office system contracts, operation and maintenance contracts and other related services; toll rate setting, quality assurance, customer relations, collections, marketing, policy setting, business rule development, budgeting and financial modeling; conducts comprehensive research and analysis to develop and present recommendations on modifications to business rules, policies, standard operating procedures, and contract provisions; directs the work of staff and contractors; provides highly complex and responsible support to the Toll Operations Director in areas of expertise; and performs related work as required.
This is a program management classification that manages all activities related to the customer service program in support of RCTC toll operations projects and programs, as well as oversees the work of assigned staff and external contractors. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. Incumbents organize and oversee day-to-day activities and are responsible for providing professional-level support to the Toll Operations Director in a variety of areas. Successful performance of the work requires an extensive professional background as well as skill in coordinating the customer service program.
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
PHYSICAL & ENVIRONMENTAL ELEMENTS: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.
Thank you for your interest in Riverside County Transportation Commission (RCTC).
Due to the volume of applications received, we are not able to confirm receipt or current status of individual applications by phone. We make every effort to confirm the receipt of applications via email, when possible.
We appreciate your interest in RCTC and wish you every success.