new Sr. Customer Service Manager

Date Posted: 2 days ago
Salary: $130,000 - $150,000 a year
Denver, CO

Job Description

Company Summary:
Alviere is a groundbreaking fintech company with a state of the art platform that empowers any business to provide financial services to its customers. By providing an advanced single-integration software service, Alviere streamlines and automates the delivery of financial products like banking, mobile payments, card issuance, payment processing and cross-border currency exchange, enabling its clients to strengthen customer relationships, increase revenue and maximize profits.
Alviere is at the forefront of the latest generation of emerging financial technology companies who are redefining the way the world stores, uses and moves money.

Job Summary: *
We are looking for an innovative, team focused, and results driven Sr. Customer Service Manager. You will provide guidance for technical issues, exciting programs and account management while growing the responsibilities of the team. The ideal candidate for this position has effectively led a software and/or SaaS-based customer support team, is an innovative problem solver who is passionate about customer success, case deflection strategies, premium service delivery, and able to articulate the value of Engagement Marketing.

Responsibilities include but are not limited to:

  • Direct management responsibilities for designated resources, team objectives, morale and culture
  • Empower the team to deliver premier customer support experiences across multiple channels
  • Setting quarterly individual goals and providing ongoing performance feedback
  • Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including: customer satisfaction, operating efficiency, and product quality
  • Work cross-functionally and collaboratively on process improvements, managing critical issue communications, and delivering on business objectives
  • Engaging in support of key accounts and escalation management
  • Establish relationships with Customer Facing Teams across the organization

A successful Sr. Customer Service Manager will have the following:

  • 5-7 years of experience leading support teams in a fast-paced, enterprise level, mission critical software support environment
  • Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Intuition For Business, Strategy Planning and Technical Aptitude
  • Act as a role model to others: sets an example of integrity, ethical behavior and professionalism. Maintain an inclusive and positive work environment
  • Excellent organizational skills and ability to prioritize, lead, multi-task and execute projects multi-functionally
  • Superior communications skills (presentation, written, and verbal) to optimally interact with all levels of professional staff
  • Ability to explain sophisticated concepts simply
  • Excellent skills in problem-solving and navigating complicated situations in a professional manner
  • A proven track record of growing the scope of a team
  • Familiarity with SaaS solutions a plus

Compensation: Base Salary - $130,000.00 - $150,000.00/Yr
Company Bonus

Alviere intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. Alviere is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, Alviere will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities. Please contact for any assistance.

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

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